FAQs – AlgolOnline

Questions:

Answers:

What items do you print?
We print the following items: business cards, postcards, greetings and Christmas cards, return address labels, white ceramic mugs (standard & extra large sizes), glass mugs, teddy bears with white t-shirts, coloured hoodies or hi-viz vests.

How do I order?
You can use our online product designer to create your order, or alternatively you can upload your print-ready design provided it meets our specifications.

How do I pay?
Payment can be made using PayPal, credit/debit card, or bank transfer. You do not need a PayPal account to make a payment by card. Please note that orders are not printed until payment is received. We do not take print orders or payments by phone.

What image formats do you need?
We can take most image formats for printing. We prefer high quality jpegs, tiffs, Corel Paint files (cpt), Photoshop (psd) and Portable Network Graphics (png). Pdf files will be accepted only if they have been designed to the correct dimensions. Please remember that the higher the quality of your original image the better the print quality. If your image is of a poor quality we cannot achieve a good print result for you. We reserve the right to refuse any order which cannot be printed to an acceptable quality. It is important that your image is large enough to printed at the size you require, you can check this by printing your image on a sheet of paper at the size your require – remember that the size your image appears on your monitor is not the size it will appear when printed. Image resolution should be 300-600dpi minimum. All printing dimensions are shown on the relevant item pages.We cannot print directly from Microsoft Word and Publisher files. However we may be able to redraw a design which is sent in this format. There may be an additional charge if we need to redraw your design.

Can you match exact colours?
Unless we are supplying an image or design for you we print your items from the files you provide. In most cases the print colours will match your original image, however you should be aware that there can be a considerable difference in the colour profiles between different monitors and printers and the colour you see on your screen may not always be the same shade as the printed colour. If colour matching is critical, eg. a company logo, you should provide a printed sample with your order (eg. letterhead) so that we can ensure the print colour will be matched as closely as possible. We are not able to match colours unless you send us a hardcopy sample.For best results please supply files for printing on stationery products in CMYK format and files for printing on dye-sublimation products (mugs, mouse mats, coasters etc.) in RGB format.Please note that due to the heat transfer process involved there may be slight shade variations between separate print runs.

What are your delivery times?
Delivery times are normally within 2 – 5 working days of our receipt of your payment for gifts (eg. mugs) and 5-10 working days for all card items, but we suggest you allow at least 14 days. At busy times, eg. Christmas, this will take longer due to the volume of orders and the slower postal deliveries. If you require additional design work your order will take slightly longer. Small orders of mugs, mouse mats, coasters and placemats etc. will usually be delivered in less than 5 days.Please note that Royal Mail does not consider an item to be lost until 15 working days after the posting date.There is no express printing service available on card products.Orders are sent out by Royal Mail first class post, or Parcelforce 48 in the case of large orders.

What are your card weights?
This depends on the item.
Standard silk business cards: 350gsm
Standard uncoated business cards: 325gsm
Multi-option lightweight silk business cards: 230gsm
Postcards: 325gsm (gloss laminated front)
Notecards & greetings cards: 300gsm (Trucard)

Can I order different quantities?
Yes, please contact us if you would like a quote.You can order any quantity of mugs, mouse mats and T-shirts etc. and there is no minimum order.

Do your prices include VAT and delivery?
Prices shown are all inclusive. There is no additional charge unless you require any extra design work.

Can you print an image I’ve saved from a website?
Usually an image saved from a website is not large enough or of sufficient quality for printing, unless the image is specifically designed to be used for printing purposes. You can check this by printing the image on a sheet of paper using a desktop printer. Please note that if you do not own the image you should ensure that you have the owner’s permission to use the image for your intended purpose.

What is your returns policy?
If it’s our mistake we will always reprint your order or refund your payment if required.We check all orders before they are despatched, but if you find that there is any fault with your order due to misprinting, please return the faulty order and we will reprint this for you at no extra charge.However, please note that in most cases (unless we have provided the design or images for you) we are printing the images that you have supplied to us. If the original is not of sufficient quality we cannot guarantee a good print reproduction – we will let you know if this is the case before we print your order.IMPORTANT NOTE: no refunds will be given where mistakes exist in the original images or documents supplied to us (eg. incorrect spellings), where the original images supplied to us are of poor quality, or where customers have not checked that the items ordered are what is required (eg. business card weights)

Any other questions?

Please don’t hesitate to email us.